The project aims to reduce energy consumption in European Social Housing, using two complementary ICT Services:

Resource Use Awareness Services (RUAS):

The term RUAS designates the different ways the tenants can be made aware of their energy and water consumption in near real time. By monitoring their own consumption, tenants see the impact of their everyday actions on their energy consumption (and bills) and adopt a more energy efficient behavior. The service includes:

Web Service:

The tenants of the pilot sites have access to a web portal giving them the possibility to check and keep a record of their energy and / or water consumption on a regular basis. They can compare these consumptions with the one they had the previous month / week to assess the impact of their behavior on their monthly bills.

Human coaching:

Tenants also receive advice from members of the staff of their housing companies that have been especially trained for this task. Some pilot sites even hired staff to meet their tenants, teach them about the web portal and give them tips to reduce their consumption and bills.

Paper based information:

The tenants can receive information about their energy consumption on their monthly bills. Some pilot sites are experimenting innovative ways to increase the energy awareness of their tenants, providing tips and advice on energy reduction.


Resource Management Services (RMS):

The RMS includes the different services for housing managers by providers to improve the energy management in a set of dwellings. In more practical terms, the provider of RMS can monitor precisely the energy consumptions and performances of the equipped flats and houses. This allows for further improvement on the energy consumption of a building. The RMS includes:

Web Service:

The manager of a building can be provided with timely information on the energy consumption. This direct feedback allows to spot failures and malfunctions more quickly, avoiding waste of energy and water.

Heavy consumers of energy can also be identified more easily, and corrective actions such as energy coaching measures can be put in place for these tenants.

Adjustment of energy consumption / production:

The RMS can also be used to control more accurately the amount of energy needed, according to the needs of the tenants. For instance, it is possible to synchronise the radiators of the dwellings with the heater located in the basement of a building, producing just the amount of energy needed to meet the requirements of the tenants.

Integrating renewable energy:

Some pilot sites also include the use of RMS to integrate renewable energy in the energy mix of the building, adjusting the performances of a boiler using biomass, or coordinating photovoltaic production according to the weather conditions.